Firms providing internet service in Mauritius will now have to up the level of their service. The rules have recently changed. A minimum internet speed has to be provided by the ISPs. In case they do not respect the new condition, they will have to pay fines and suffer from negative advertising. Customers will henceforth have more control over their internet subscriptions.
Tassarajen Pillay Chedumbrum, minister of Information and Communication Technology (ICT), has announced that the Internet Service Providers (ISPs) operating in the island now have to provide a minimum internet speed to their customers. In case this requirement is not met, the clients can contact the Information and Communication Technologies Authority (ICTA) to file a complaint. As simple as that. Gone are the days of slow internet speed!
If customers deem that their ISPs are not providing them with internet connections of good quality, they have the possibility to refer the case to the authorities. The minister stated that, in the past until now, a maximum internet speed is what is mentioned in contracts – a speed which is never attained, or at least, not attained in most cases. If a customer were to sue the firm because of this, he would surely lose the case, given the terms and conditions of the agreement. Now that the condition has been changed from “maximum” to “minimum”, the tables have turned. The ISPs are now under the obligation of providing the minimum of what they are selling. For instance, if the package bought by a customer is 2 megabites per second, this is the minimum that the ISP has to provide. The ICTA and the customers can even verify the speed they obtained in a certain package.
The ISPs not abiding by the new rule will have to pay fines. On top of fines, they will also have to face the negative publicity entailed.