2014 Second Trimester: More Losses for Air Mauritius

The national airline company, Air Mauritius, has yet again incurred losses.

Profits by Air Mauritius

Air Mauritius had faced quite some losses for three months uptil September 2014. The second trimester has proved to be as bad as the previous months when it was reduced from Rs 198 million the year before to Rs 19.8 million.

The total revenues of the company are at Rs 4.9 million, compared to the Rs 4.7 million in 2013. But, the slight increase has not made up for the other expenses.

The management of the airline firm attempted to explain the huge net losses relating them to the depreciation of the euro. This had led to shift from profits of Rs 178 million in 2013 to losses of Rs 87 million in 2014.

Other factors have also contributed to the current state of affairs. The second weekly flight to Beijing together with three weekly flights to China have not given the expected results.

The firm has also forecast that the depreciation of the euro will continue to impact negatively on the finances, unless the price of fuel decreases and thus countering the other increases.


  • I’ve travelled to Mauritius for holidays on numerous occasions, the last 14 consecutive years (July/August) being with both my children. In fact, I had to make an additional trip to Mauritius a few weeks back. We have flown with Air Mauritius by direct flight for convenience and of course, to support Mauritius and its airline. Letting you in the bigger picture is simply to evidence that we are in an excellent position to comment on Air Mauritius.
    We feel that the quality of service delivery has deteriorated over the previous 5 years or so. We acknowledge that no service is perfect but there should be a sense of balance and proportion in the behaviour and attitude and overall conduct of the cabin crew, though. Some members of the cabin crew do not conduct themselves in a professional and desirable manner. For example: I’ve observed that some of the crew give a disproportionate amount of their times to white passengers and I understand and fully appreciate that you want to create a positive image, in order to entice your passengers to return and also to become a positive ambassador for your airline, but this doesn’t have to occur at the cost of being rude to other travellers. It’s said that “Ignorance is a bliss sometime”, but surely not at the expense of your non-white passengers.
    Similar practice seems to be the case when beverages are being served; some of the staff members appear to return to the white passengers and offer them alcoholic drinks more frequently than to the non-white passengers.
    I personally do not take any alcoholic drinks I do drink 7/8 cups of tea a day, just as my white colleagues. I’ve observed that some of the crew members would return to serve hot drinks to the white passengers more frequently than the non-white passengers. This is a travesty and not an acceptable practice, by any stretch of imagination. Makes one wonder as to the standard of training given to these staff members and if this subject is ever revisited. One is left with the unfortunate impression that refresher training doesn’t exist or the quality is questionable.
    Every time I’ve travelled, the flights have been ‘FULL’ except during my recent flight, which appeared unusual. The visual evidence indicated that the occupancy levels was about 25/35% on both, outbound/inbound journeys. However, though, looking at the financial loss of Air Mauritius, it simply doesn’t make sense, in the face of petrol price being so low – currently below $28. In view of that, the questions one would wish to ask and quite rightly, are
    1) How could Air Mauritius operate at a loss?
    2) Who undertakes the auditing for this service and what’s the frequency?
    3) What are the audits’ findings and should there be a short fall, what recommendations/requirements were made?
    4) Who has the delegated authority to monitor and take any actions, as appropriate.
    One must ask the questions surrounding:
    i) The infrastructure of this service;
    ii) Its Human resource and its management;
    iii) The efficiency of its operation and quality of service delivery and
    iv) Is there an independent body delegated by the Government not only to ‘OVERSEE’ the running of this important service, but also to ‘TAKE ACTION’, as appropriate and crucially, in a ‘TIMELY’ manner.
    I’m in Mauritius for about 45/50 days holiday, every year. I wish to volunteer my assistance, in terms of knowledge and skills, ‘FREELY’, to this delegated body responsible for the management of Air Mauritius, but my assertion suggests that they aren’t big/brave/modest enough, to accept my assistance.
    Extremely sad state of affairs.

  • The fact that Air Mauritius (AM) staff are: arrogant, lazy, unprofessional and RUDE seems to have escaped the author’s notice!

    • Making a loss?? When their fare are more expensive than other airline….come on.
      Why don’t they talk about absurd expenses and incredible salaries of the top management.
      Too many chiefs…

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