People travelling from the Comoros, Mayotte, and South Africa for business purposes complain of the treatment they receive at the airport. They visit Mauritius regularly for business. According to them, going through the customs department is an extremely humiliating and demeaning experience.
The Comorians state that the service of the customs officers is very much lacking, specially if they are travelling with a considerable amount of money, beyond the usual Rs 500 000. They also face problems if they inadvertently declare having an amount of money that does not correspond to the real one.
The director of NAK Enterprises Ltd, Aslam Kathrada, has confirmed the statements of the foreigners. He is of the opinion that the officers have to change their behaviour and ways of dealing with the passengers. According to him, the latter are not treated as businessmen and businesswomen travelling to Mauritius for trade; he stated that they are thoroughly humiliated. He has also discussed with the authorities concerned, but, no change has been observed. He also added that he has lost many clients from Dubai because of the deplorable service at the airport.
On the other hand, the Team Leader Information & Media of the Mauritius Revenue Authority (MRA), Ludovic Thanay, affirmed that the customs officers are only going by the protocol and that it is inappropriate to state that their intention is to humiliate anyone at all.